Contact Us - Expat Gratuity Calculator Support | Get Help & Answers

📧 Contact Us - Support

Get help with gratuity calculations and GCC labor law questions

We're here to help expatriates understand their end-of-service benefits

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💬 How Can We Help You?

Choose your preferred way to reach our support team

📧

Email Support

General inquiries and calculator questions

support@expatgratuitycalculator.com

Response within 24-48 hours

💼

Business Inquiries

Partnerships and collaborations

business@expatgratuitycalculator.com

Response within 3-5 business days

🐛

Report Issues

Technical problems or bugs

bugs@expatgratuitycalculator.com

Priority response within 24 hours

⏰ Response Time Expectations

We strive to respond to all inquiries promptly:

  • Calculator Questions: 24-48 hours (weekdays)
  • Technical Issues: Priority handling within 24 hours
  • General Inquiries: 48-72 hours
  • Business Proposals: 3-5 business days
  • Weekend Submissions: Processed on next business day

Note: During peak periods (end of month/year), response times may be slightly longer. We appreciate your patience!

✉️ Send Us a Message

Fill out the form below and we'll get back to you soon

Contact Form

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✅ Thank you for contacting us!
Your message has been received. We'll respond to your inquiry within 24-48 hours at the email address you provided.

🎯 What We Can Help With

Common topics our support team handles

🧮 Gratuity Calculations

Help understanding calculator results, verifying your gratuity amount, explaining calculation formulas, comparing different scenarios, and confirming your employer's calculation is accurate.

⚖️ Labor Law Questions

General guidance on UAE, Saudi, Qatar, Oman labor laws. Resignation vs termination rules, notice periods, contract types, and eligibility requirements for gratuity.

📊 Country Comparisons

Understanding differences between GCC countries. How gratuity works in UAE vs Saudi Arabia, resignation penalties by country, and best practices for each nation.

🐛 Technical Support

Calculator not working properly, calculation errors or bugs, display issues on mobile/desktop, and suggestions for new features or improvements.

💡 Scenario Advice

Should I resign now or wait? Understanding resignation timing, contract transfer implications, and maximizing your gratuity entitlement based on your situation.

📚 Resource Requests

Need official labor law documents, government contact information, sample resignation letters, or links to labor ministry websites and gratuity claim forms.

⚠️ What We Cannot Help With

Please note: We are an educational resource and calculator tool. We CANNOT provide:

  • Legal representation or formal legal advice (consult a licensed lawyer)
  • Official government rulings or legal decisions
  • Direct intervention with your employer
  • Filing labor complaints on your behalf (contact MOHRE/HRSD directly)
  • Personal financial planning or investment advice
  • Guarantee of calculation accuracy for legal proceedings

For legal disputes, unpaid gratuity claims, or employer conflicts, contact your country's labor ministry directly: UAE (MOHRE), Saudi Arabia (HRSD), Qatar (MADLSA), Oman (MOM).

❓ Contact Support FAQs

Quick answers about getting help

How long does it take to get a response? +
Most inquiries receive a response within 24-48 hours during business days (Sunday-Thursday in GCC). Technical issues are prioritized and typically addressed within 24 hours. Business inquiries may take 3-5 business days. Messages submitted on weekends (Friday-Saturday) are processed on the next business day.
Is the Expat Gratuity Calculator free to use? +
Yes! All our calculators and resources are completely FREE for everyone. We're committed to helping expatriates understand their end-of-service rights across the GCC. No registration, no hidden fees, no premium tiers—just free, accurate information for all workers.
Can you verify if my employer's calculation is correct? +
Yes, we can help you understand if your employer's calculation seems accurate. Email us with: (1) Your years of service, (2) Basic monthly salary, (3) Country where you work, (4) Exit type (resignation/termination), (5) Amount employer calculated. We'll explain how gratuity should be calculated and point out any discrepancies. However, for legal disputes, consult a lawyer or labor ministry.
Do you provide official legal advice? +
No, we are NOT lawyers and do not provide official legal advice. We offer educational information about gratuity calculations and labor law basics based on publicly available regulations. For legal representation, court cases, or formal legal opinions, please consult a licensed employment lawyer in your country. For labor complaints, contact your government labor ministry directly.
Can you help me file a complaint against my employer? +
We cannot file complaints on your behalf, but we can guide you to the right resources. For unpaid gratuity or labor violations, contact: UAE - MOHRE (mohre.gov.ae), Saudi Arabia - HRSD (hrsd.gov.sa), Qatar - MADLSA (madlsa.gov.qa), Oman - Ministry of Manpower. We can explain the complaint process and what documentation you'll need, but the actual filing must be done by you through official government channels.
How accurate are your calculator results? +
Our calculators use official formulas from published labor laws and are regularly updated to reflect current regulations (as of 2026). However, individual cases may have unique factors: special contract clauses, industry-specific rules, or transitional provisions. Always verify critical calculations with your HR department or labor authority. Our calculators are educational tools—not legal documents for court proceedings.
What information do I need to provide for calculation help? +
To help you accurately, please include: (1) Country where you work (UAE, Saudi Arabia, etc.), (2) Exact years of service (e.g., 7 years 6 months), (3) Basic monthly salary amount (NOT total package—exclude allowances), (4) Contract type (limited/unlimited), (5) Exit type (resignation, termination, contract expiry), (6) Employment start date, (7) Any specific questions or concerns. More detail = better assistance!
Can I request a new calculator or feature? +
Absolutely! We welcome feature requests and suggestions. If you'd like to see a calculator for a specific country, scenario, or calculation type not currently available, please email us with details about what you need and why it would be helpful. We regularly add new calculators and features based on user feedback from the expat community.

📬 We're Here to Help!

Have questions about your end-of-service gratuity? Need help understanding your rights? Don't hesitate to reach out. We're committed to supporting expatriates across the GCC with free, accurate information about their employment benefits. Send us a message using the form above or email support@expatgratuitycalculator.com